DESIGN COPYRIGHT: All artwork and candle shade technical design is copyrighted to Sharon Boonzaier of Sharon B Design and may not be reproduced without prior consent.


This page has the following information. Please choose from the list below:

  1.  Care and Cleaning
  2.  Returns and Exchanges
  3.  Commissions / Bespoke Pieces
  4.  Payment Options
  5.  Shipping
  6.  Customs and Imports
  7.  International Distribution
  8.  Website Terms and Conditions

 

1. CARE AND CLEANING

Candle Shades: Our candle shade covers are made from warm-heat tolerant substrate, however Sharon B Design / Sharon Boonzaier will not be held liable for any fire damage caused by candle flame. The use of a tea light candle is advisable. Clean with a soft damp cloth and store flat.

Hurricane Candle Shades: Our hurricane candle shades are made from warm-heat tolerant parchment. They are however not flame retardant. The bamboo base is made from Mao bamboo, free of bark, pests, disease and produced according to international standards. The bamboo is not flame retardant. It is advised to use a candle within a glass casing. To clean parchment use a soft damp cloth and wipe gently. To clean bamboo, dip in cold water and rise gently.

Lamp Shades: To remove dust use a soft damp cloth. Please keep away from high humidity and moisture such as steam.

Paintings: Dust with a soft, dry cloth. Prolonged exposure to direct sunlight will fade the colours on the painting. Never expose to extreme heat, cold or humidity.

All Sharon B Design products are packaged in recycled packaging.

 

2. RETURNS AND EXCHANGES

To be made within 7 days of receiving your order.

  1. You ordered the wrong thing: If you discover on receipt of your package that you have ordered the wrong item, you are welcome to return it (at your own cost) to be exchanged for the correct item and we can chat about who owes what if there is a price difference.
  2. We sent you the wrong thing: If you discover that the wrong item has been sent to you, (i.e. Sharon B Design made a mistake), then we will refund you the cost of postage once we’ve received the incorrect item and sent you the correct product.
  3. You just don’t want it anymore: You realise upon receipt of the package that it’s just not want you want and you want to exchange or receive a refund.
  4. Please note that for scenarios 1 to 3 it is unlikely that we will issue a refund or exchange if it is clear that the product has been used, (assembled) broken or damaged, so please make sure it is returned in it’s original form and well packaged for postage, (i.e. in its original packaging). Please also ensure you send it with a tracking number and insurance, as a refund/exchange cannot be issued if Sharon B Design does not receive it.
  5. Something broke in transit: If the item has been broken or damaged during transport, please take a photo and email it to this email address and we will replace it for you.
  6. Strictly no refund or exchange will be issued on sale/reduced price orders. 
  7. For all Return/Exchange correspondence, please email sharon@sharonbdesign.co.za
  8. Please note that colours may vary slightly from those on your computer as these differ from user to user.

 

3. COMMISSIONS / BESPOKE PIECES

Sharon B Design  has done commissioned pieces for ad campaigns, shop displays, charity / conservation events, conferences and weddings.
Please note that these pieces take time to design and create, so as a general rule, a lead time of at least 6 weeks is necessary for completion.


4. PAYMENT OPTIONS

Sharon B Design accepts payment using PAYFAST, PAYPAL or EFT (Electronic Funds Transfer).

PayFast does require you to register on your first purchase if you have never used it before. Thereafter you need only fill in your password. You are not obliged to have a PayPal account to pay by credit card. Please note an additional service fee of up to 5% is charged by these gateways. Please visit their websites for more information.

 

5. SHIPPING

South African Orders: Sharon B Design uses a local courier for shipping in South Africa. Please allow 3-5 working days for delivery. Notification via email will be sent on completion of your order along with a tracking number. A signature will be required on delivery. If your parcel is returned to us if unable to deliver a new delivery fee will be charged to redeliver.

International Orders: Please note that due to the South African postal strike there is a delay on all international orders. We make use of the services of the South African Post Office to send international orders. All items are sent via registered airmail and include a tracking number which will be emailed to you on completion of your order and require a signature on delivery. This service takes approximately two to three weeks and will be delivered to your local post office.
If your parcel is returned to us if unable to deliver a new delivery fee will be charged to redeliver.
Please note customs and import duties may apply in your destination country and will be for your own expense and are not included in the price.

 

6. CUSTOMS AND IMPORTS

You may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient. Customs policies vary widely from state to state and country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.

 

7. INTERNATIONAL DISTRIBUTION:

Should you wish to distribute Sharon B Design products internationally, please contact sharon@sharonbdesign.co.za.

 

8. WEBSITE TERMS & CONDITIONS:

8.1 COPYRIGHT

All materials posted on this site are subject to copyrights owned by Sharon B Design.
All rights not expressly granted are reserved.
The names, trademarks, service marks and logos of Sharon B Design appearing on this site may not be used in any advertising or publicity, or otherwise to indicate Sharon B Design’s sponsorship of or affiliation with any product or service, without the Sharon B Design’s prior express written permission.
To obtain permission for the commercial use of any content on this site contact Sharon Boonzaier at sharon@sharonbdesign.co.za.

8.2 WEBSITE CONTENT

While Sharon Be Design has attempted to make the information on this website as accurate as possible, the information is provided in good faith without any express or implied warranty. There is no guarantee given as to the accuracy or currency of any individual item on the server.

8.3 WEBSITE PRIVACY POLICY STATEMENT

This is the website of Sharon B Design.
We collect no information on browsers of our website, unless volunteered (for example the e-mail addresses and other contact details of those who communicate with us via e-mail for reservation bookings or enquiries).
From time to time the information that is volunteered may be used by the Sharon B Design for communication or marketing purposes. We do not share our email address data with third parties.

8.4 DISCLAIMER

Neither Sharon B Design nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this web site or the services or content provided from and through this web site. Furthermore, Sharon B Design makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this web site are free from errors or omissions or that the service will be 100% uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors to sharon@sharonbdesign.co.za

8.5 HYPERLINKS

8.5.1 No person, business or web site may link to any page on this site without the prior written permission of Sharon B Design. Such permission should be applied for by contacting Sharon B Design at the address indicated in para 8.4 above.
8.5.2 In the event of Sharon B Design providing hypertext links other web sites as a service to its users, this service does not mean that Sharon B Design endorses those sites or material on them in any way. Sharon B Design is not responsible for the use of a hypertext link for which a commercial charge applies. Individual users are responsible for any charges that their use may incur. The privacy practices of those sites linking out of us, is not our responsibility. We'd recommend you check their policy on privacy before disclosing personal information.

8.6 SECURITY

Any person that delivers or attempts to deliver any damaging code to this web site or attempts to gain unauthorised access to any page on this website shall be prosecuted and civil damages shall be claimed in the event that Sharon B Design suffers any damage or loss.

8.7 GOVERNING LAW

This site is hosted, controlled and operated from the Republic of South Africa and therefore the South African law and the jurisdiction of the South African courts shall govern any action in terms of the use or inability to use this site.

8.8 CHANGES TO AGREEMENT

Sharon B Design may, in its sole discretion, change this agreement or any part thereof at any time without notice.